Refund policy
OVERVIEW
This website is operated by My Novel Glow. Throughout the site, the terms “we”, “us”, and “our” refer to My Novel Glow. My Novel Glow offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of the website after changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction (including copyright laws). You must not transmit worms, viruses, or destructive code. Violation of these terms may result in termination of services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted across networks and adapted to technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service without written permission.
Headings in this agreement are included for convenience only and do not affect the terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material is provided for general information only and should not be relied upon as the sole basis for decision-making.
Historical information on the site is provided for reference only and may not be current. We reserve the right to modify site content at any time without obligation to update information.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for products may change without notice.
We reserve the right to modify or discontinue the service or any content at any time without notice. We are not liable for any modifications, price changes, suspension, or discontinuation.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online and may have limited quantities. These products are subject to return or exchange according to our Refund Policy.
We make every effort to display product colors and images accurately, but cannot guarantee your device will display colors accurately.
We reserve the right to limit sales by person, region, or jurisdiction and to limit quantities of products or services offered.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders. We may limit quantities purchased per person, household, or order.
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our store.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. These tools are provided “as is” without warranties.
Use of such tools is entirely at your own risk. Future services or features added to the website will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Some content or services may include materials from third parties. Third-party links may direct you to websites not affiliated with us.
We are not responsible for examining or evaluating third-party content and are not liable for damages related to third-party websites or services.
SECTION 9 – USER COMMENTS AND SUBMISSIONS
If you submit comments, suggestions, or other materials, you agree that we may edit, publish, distribute, or use them without restriction or compensation.
We may monitor or remove content that we determine to be unlawful, offensive, defamatory, obscene, or in violation of these Terms.
You are solely responsible for your comments and their accuracy.
SECTION 10 – PERSONAL INFORMATION
Submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally information on our site may contain errors related to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct errors or cancel orders if information is inaccurate at any time without prior notice.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site for unlawful purposes, violating laws, infringing intellectual property rights, harassment, discrimination, spreading malware, collecting personal data, spamming, or interfering with security features.
Violation of these rules may result in termination of access to the service.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that use of our service will be uninterrupted, secure, or error-free.
All products and services are provided “as is” and “as available” without warranties of any kind.
My Novel Glow and its affiliates are not liable for any damages, including lost profits, data loss, or other damages arising from use of the service.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless My Novel Glow and its affiliates from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions remain valid and enforceable.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by you or us. We may terminate the agreement if you violate the Terms.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement between you and us regarding use of the service and supersede prior agreements or communications.
SECTION 18 – GOVERNING LAW
These Terms of Service shall be governed by the laws of the Latvia.
SECTION 19 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time. Continued use of the website following changes constitutes acceptance of those changes